Zne10 Privacy Policy — Malaysia User Data Protection
Zne10 takes the privacy and personal data protection of our users seriously. This document outlines the types of information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy applies to all users accessing zne10 from Malaysia.
1. What Information Do We Collect?
When you register and use the zne10 platform, we collect various types of information to ensure our services run smoothly and securely. The types of information collected include:
Full name, email address, phone number, date of birth, and the username you registered when creating your account.
Details of deposit and withdrawal transactions in Malaysian Ringgit (RM), including local payment methods used such as FPX and digital wallets.
Device type, operating system, browser version, IP address, and other technical information collected automatically when you use the platform.
In-platform activity records including games played, bets placed, session duration, pages visited, and user navigation patterns.
2. How Is This Information Used?
Zne10 uses the information collected for the following purposes, all aimed at improving user experience and security:
- Account management: Allows you to register, log in, manage your account, and access all platform features.
- Transaction processing: Processing deposits, withdrawals, and bonus payments in MYR securely and accurately.
- Identity verification (KYC): Fulfils legal compliance requirements to verify user identity before processing withdrawals that exceed certain limits.
- Service improvement: Analysing usage data to identify areas for improvement and enhance the overall user experience.
- Communications: Sending important account notifications, promotions you have subscribed to, and platform updates.
- Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, or any suspicious behaviour on the platform.
We will not use your information for any purpose beyond those stated above without first obtaining your consent.
3. Cookies & Activity Tracking
The zne10 platform uses cookies and similar tracking technologies to enhance your experience and gather analytics data. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies, including:
- Essential cookies: Required for core platform functions such as login session verification and security.
- Preference cookies: Saving your preferences such as language and region settings for a more personalised experience.
- Analytics cookies: Collecting information on how users interact with the platform to help us make improvements.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All your personal data is stored on secure servers protected with encryption technology. zne10 adheres to industry security standards to safeguard data against unauthorised access, disclosure, alteration, or destruction. Financial data such as MYR payment details is processed through channels that comply with international payment security standards.
Third-Party Sharing
Zne10 does not sell, rent, or share users' personal data with third parties for marketing purposes without your consent. However, we may share necessary information with:
- Payment service providers to process MYR transactions;
- Law enforcement authorities or regulatory agencies when required by law;
- Technical service providers who assist us in operating the platform, subject to strict confidentiality agreements.
5. User Rights — Data Access, Rectification & Deletion
As a zne10 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
If your information is inaccurate or out of date, you can request a correction via your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to applicable legal record-retention requirements.
To exercise any of these rights, please contact our support team at [email protected]. We will process your request within a reasonable timeframe once your identity has been verified.
6. Policy Updates & How to Contact Us
Zne10 reserves the right to update or amend this privacy policy from time to time to reflect changes in our privacy practices or applicable legal requirements in Malaysia. Any changes will be published on this page with an updated effective date.
We encourage you to review this page periodically. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please reach out to us by email at [email protected]. You may also visit our FAQ page for more information.
Questions About Your Privacy?
The zne10 support team is ready to help you understand how we protect your personal data. Contact us at [email protected] or visit our FAQ page for more information.